Frequently asked questions

I am in the Philippines (GMT+8) and I work US hours by default. On my most recent role I worked 9 AM to 6 PM US Central, full time, for over two years. Eastern, Central, Mountain, and Pacific schedules are all workable. The live clocks below show where my day sits against yours right now.

It has been my normal for years, not an adjustment I am promising to make. My household, my sleep, and my routines are built around US hours; this is standard practice for Philippine-based professionals supporting US teams, and my two-year track record on Central time is the evidence it holds.

I follow your company calendar, not the Philippine one, unless we agree otherwise. I flag any exception weeks in advance.

I keep a backup power source and a backup internet connection, which in my region is a professional necessity rather than an afterthought. If both fail, you hear from me by phone before you notice the silence, and my documentation habit means nothing lives only on my machine.

NDA signed before any access is granted, credentials in a password manager with two-factor authentication, least-privilege access, client data kept in client systems, and a written offboarding handover. The full checkable posture is on the security and confidentiality page.

Yes, on day one, before access, and I treat its obligations as permanent rather than expiring with the engagement. If you do not have one, I can supply a standard mutual template for your counsel.

Inside their systems, under their access controls: their QuickBooks, their drive, their bank portals. I do not export copies to personal storage. The finance examples on this site are recreations with fictional codes and shifted figures, because the real files are not mine to show.

Five years inside Intuit’s regulated financial products under KYC, AML, and GLBA guardrails: escalations, identity and fraud checks, disputes, credit, and collections. The regulated world does not need to be explained to me.

With a written first-30-days plan: week one is access and context, weeks two to four ship a first visible win, and day 30 is a review against the plan. The whole thing is laid out on how we start.

Yes, a paid trial project works well: pick something real and bounded, scope it in writing, and judge the finished work. The tools and playbooks on this site are the method you would be buying, so nothing about how I work is a surprise.

You will not have to ask. The rhythm starts in week two: your priorities confirmed each morning, same-day answers on anything I am blocking, and a weekly one-page status you can skim in a minute. It is the same status-report discipline I published as a free tool.

Access granted in week one rather than dribbled out, a standing 15 minutes twice a week at the start, honest answers about what has not worked with previous support, and one named deputy for decisions when you are unreachable. Everything else I bring.

Calendar and inbox run ahead of you, meetings produce notes and owned actions, vendors and renewals are tracked, projects have status you can see, and the recurring work gradually becomes systems that run without being remembered.

At senior level the roles blur, and that blur is the value: executives do not need a calendar manager and a project tracker, they need one person who can be handed a problem. The desk work earns the trust; the systems work makes it permanent. The case studies show both.

A full-time role with one company, US-aligned hours. I run my own registered software business on the side; it is why I can automate your operation, and it is not a competing job. I am not stacking clients.

Because the operational work kept coming back until somebody rebuilt the workflow underneath it. I am that somebody: 133 Jira automation rules, a reporting pipeline that assembles itself, and a 63-server audit all started as executive-support problems.

Daily: Google Workspace and Apps Script, Jira with ScriptRunner, ClickUp, QuickBooks Online, Excel and Google Sheets, Slack, Zoom, and Notion. The full stack, grouped and named, is on the skills page. A tool I have not used yet is a week of ramp, not a limitation.

Compensation depends on scope, and I discuss it directly rather than publishing a number that anchors the wrong conversation. Book a call and ask; you will get a straight answer.

Yes. Eight written recommendations, with names, photos, and LinkedIn profiles, are on the home page, and I will happily connect you directly with former managers and client-side leads.